Salesforce, Inc. (NYSE:CRM) shares are trading lower on Friday. The company introduced two new AI-driven solutions for retailers: Agentforce for Retail and Retail Cloud with Modern POS.

Understanding the Context

These ... The world’s most popular CRM company Salesforce says that it is “redefining what’s possible in business and beyond,” after releasing its autonomous AI agent solution to the market. Agentforce is ... Read on how to build and manage autonomous agents across departments using Salesforce's Agentforce.

Key Insights

Learn about Agent Builder, natural language configurations, and real-world applications. Salesforce, the world’s leading AI CRM, has officially announced the general availability of Agentforce 360, the platform built to connect humans and AI agents in one trusted system. Salesforce Announced Agentforce 360: Welcome To The Age Of The Agentic ... January 2026 brings pivotal changes to Salesforce’s Agentforce platform. Following Dreamforce 2025, Salesforce launched Agentforce 360 to general availability.

Final Thoughts

Now, several significant updates reshape how organizations build, deploy, and manage AI agents. Salesforce said on Monday its artificial intelligence platform "Agentforce 360" would be available globally across its suite of cloud-based tools to help clients automate routine tasks. Agentforce is Salesforce’s agentic AI platform. It allows users to build, customize, and deploy autonomous AI Agents capable of supporting employees and customers. With Agentforce, Salesforce connects humans, data, and AI agents on one trusted platform making every employee more productive and every business more intelligent. CRN: Salesforce Q1 Earnings: 5 Channel Takeaways On Agentforce Growth, Monetization, Weak Cloud Segments Salesforce Q1 showed surging AI demand with Agentforce at $1.2 billion annual recurring revenue, while Tableau and marketing clouds showed weakness.

Salesforce Q1 Earnings: 5 Channel Takeaways On Agentforce Growth, Monetization, Weak Cloud Segments