Read on how to build and manage autonomous agents across departments using Salesforce's Agentforce. Learn about Agent Builder, natural language configurations, and real-world applications. Salesforce, the world’s leading AI CRM, has officially announced the general availability of Agentforce 360, the platform built to connect humans and AI agents in one trusted system.

Understanding the Context

Salesforce Announced Agentforce 360: Welcome To The Age Of The Agentic ... January 2026 brings pivotal changes to Salesforce’s Agentforce platform. Following Dreamforce 2025, Salesforce launched Agentforce 360 to general availability. Now, several significant updates reshape how organizations build, deploy, and manage AI agents.

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Key Insights

Salesforce said on Monday its artificial intelligence platform "Agentforce 360" would be available globally across its suite of cloud-based tools to help clients automate routine tasks. Agentforce is Salesforce’s agentic AI platform. It allows users to build, customize, and deploy autonomous AI Agents capable of supporting employees and customers. With Agentforce, Salesforce connects humans, data, and AI agents on one trusted platform making every employee more productive and every business more intelligent. Markets Insider: Salesforce Agentforce Prospecting Agent Now Powered by ZoomInfo's GTM.AI for AI Sales Prospecting The Salesforce Agentforce Prospecting Agent reads verified ZoomInfo intelligence through GTM.AI as the GTM context layer underneath every ...

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Final Thoughts

Salesforce Agentforce Prospecting Agent Now Powered by ZoomInfo's GTM.AI for AI Sales Prospecting Salesforce announced expansions of its partnerships with AI model developers Anthropic and OpenAI. Agentforce data will be accessible in OpenAI's ChatGPT, and mutual customers will be able to sell ... According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, Agentforce and Contentful's composable APIs. The transaction is expected to close in ...